The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.

• Directs the work of staff, including assigning, planning, and reviewing work; effectively evaluating work performance and completing performance evaluations; motivating staff and maintaining team cohesion; coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline. HCV Director
• Directs all HCVP operations; establishes, communicates, monitors, and evaluates department goals and initiatives; creates, implements, and maintains monitoring and reporting systems to ensure quality and timeliness of department and program work.
• Leads efforts to expand the portfolio of rental assistance and other grant-funded programs administered by LRHA.
• Ensures staff maintains affirming, effective communication with participant families, owners/agents, neighborhood groups, housing advocates, and service providers.
• Monitors and analyzes Housing Assistance Payments (“HAP”), voucher issuance, and participant attrition to ensure steady, authorized utilization of Housing Choice Vouchers, including special purpose vouchers such as VASH, Mainstream, FUP/FYI, and the Project-Based Voucher program.
• Oversees the inspection function and ensures that housing quality/Nspire standards are developed, monitored, and adhered to for all programs.
• Evaluates applicant and participant access barriers, revises policies, and implements practices to reduce and eliminate barriers.
• Reviews program policies against changing regulations, laws, and viewpoints to coordinate the timely implementation of amended goals and policies. Develop and implement HCV policies and procedures to include the Administrative Plan.
• Manages a comprehensive quality control program, identifies compliance risk areas, and oversees risk audits as necessary in various program-related aspects, including HQS, SEMAP, finance, fair housing, etc. Presents thoughtful solutions for managing and mitigating risk.
• Prepares performance and activity reports, including VMS, utilization, and PIC reports for LRHA leadership, including for dissemination to the Board of Commissioners, and attends board meetings to respond to information verbally.
• Prepares applications and supporting data to secure additional funding and programs from the Department of Housing and Urban Development (HUD) to increase housing opportunities for families.
• Forecasts funds needed for program administration, and HAP employs cost savings strategies as required.
• Develops program budgets and coordinates with the LRHA Finance Department to ensure adequate subsidy assistance to maximize program participation without exceeding authorized voucher allocations.
• Reviews, develops, and modifies Small Area Fair Market Rents (SAFMR) and payment standards for the program; analyzes area rental markets and rent burdens; develops, reviews, and monitors utility allowance schedules.
• Ensures that HUD performance standards and other reporting requirements are maintained at a high-performance level and/or improved if required; ensures the accuracy and efficiency of all HCV utilization activities, including a comprehensive written quality control process; and conducts reviews and audits to assure that policies, procedures, and regulations are adhered to.
• Supervises the landlord services functions, including initial, annual, interim, special, and quality control inspections, rent reasonableness determinations, landlord clearance, contracting, education and outreach to prospective landlords/units, supervision of staff, and monitoring of inspection contracts.
• Monitors HCV program performance and policy adherence; reviews client folders before quality control reviews; provides personnel training and development; and stays abreast of proposed changes in policies, procedures, guidelines, and best practices in personnel development.
• Represents LRHA when meeting with elected officials, private landlords, housing advocacy groups and organizations, community associations, and other entities to explain program policies, goals, etc.
• Leads the development of the Project Based Voucher (PBV) program, including issuing solicitations, managing contracts, monitoring utilization, etc.
• Performs other related duties as assigned.

• A bachelor’s degree in business administration, public administration, or a related field and a minimum of seven (7) years of experience in public and/or assisted housing, including at least three (3) years in a management role. A combination of education, training, and experience that, in the sole determination of the Housing Authority, provides the necessary knowledge and abilities may also be considered.
• Must have, or be able to obtain, a Housing Choice Voucher Manager Certification within one (1) year of employment.
• Some positions may require a valid driver’s license and the ability to be insurable under LRHA’s automobile insurance plan at the standard rate.

To perform this job successfully, the employee should have strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook). Must learn other computer software programs as required by assigned tasks. Currently, LRHA utilizes the Yardi platform as its system of record.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

• Knowledge of housing authorities’ general operations and procedures and the HCV program.
• Profound knowledge of core HCV and PBV program tasks, including waitlist management, lease-up, recertifications, financial management, and inspections.
• Vast knowledge of the local, state, and federal laws governing the HCV Program, including Housing Quality Standards, health and fire regulations, landlord/tenant regulations, and evictions.
• Skilled in providing instruction on HCV program requirements to potential participants and landlords, groups of participants and landlords, and one-on-one.
• Skilled in operating commonly used office equipment, especially personal computers for word processing and spreadsheet applications.
• Skilled in customer service and resident relations.
• Ability to research and interpret HUD, federal, state, and local laws and regulations, as well as LRHA policies and procedures related to the position.
• Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
• Ability to prepare and present ideas in English clearly and concisely, both orally and in writing.
• Ability to perform program-required computations with speed and accuracy.
• Ability to perform duties with high judgment, discretion, and confidentiality.
• Ability to plan, organize, and develop various operational and management programs and procedures.
• Ability to develop, promote, and evaluate LRHA’s goals, objectives, departmental and agency policy and procedures, and other initiatives.
• Ability to perform multiple tasks under pressure while maintaining professional composure under stress.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Office environment. The noise level in the work environment is moderate.

• Medical/Dental/Vision Benefits
• On-site Fitness Center
• Employee Assistance Program
• Basic Life Insurance & Supplemental Insurance
• Retirement Plan
• Tuition Assistance Benefits

• Performs, documents, and records initial, annual, special or re-inspections of units for compliance with NSPIRE. Advises owners and residents of results and encourages them to maintain units properly.
• Prepare and send notices to landlords.
• Notifies owner and resident in writing if unit is in violation of NSPIRE so deficiencies can be corrected within specified time.
• Documents and logs resident-complaint and owner damage-claim inspections.
• Advises parties of results and ensures actions are taken to comply with NSPIRE.
• Recommends abatement, detainment, and termination of housing assistance payment contracts.
• Greets general public and explain the NSPIRE rules and regulations.
• Conducts periodic training sessions for residents and for owners.
• Informs Section 8 Supervisor of situations and/or conditions of resident’s compliance with housing assistance contract and Authority policies.
• Performs clerical duties such as generating result letters, operating copying machine, addressing envelopes and mailing information to owners and residents and maintaining files for all type inspections.
• Logs mileage and inspection locations for assigned vehicle and cleans vehicle.
• Performs other duties as assigned.

• High school graduate or GED. Two years’ experience in residential and multi-family building maintenance, or an equivalent combination or experience and education.
• Comprehensive knowledge of HUD, NSPIRE and inspection procedures, and Authority leased housing operating policies and procedures.
• Good knowledge of basic arithmetic, Business English and general office practices and procedures.
• Some knowledge of principles, practices and techniques of public housing management, and basic bookkeeping practices.
• Completion of NSPIRE training.
• Skill in using inspection test equipment or instruments.
• Ability to establish and maintain effective working relationships with leased housing residents and landlords, and with other employees and business contacts.
• Bondability.
• Valid Arkansas driver’s license.
• Eligibility for coverage under BHA’s fleet auto insurance.
• Supervision Received and Given – The employees in this job classification receive assignments and instructions from the HCVP Director. The work to be done is usually determined by existing procedures or may be specified by the supervisor. The employee performs routine tasks with minimal or no supervision. Situations not covered by instructions or procedures are usually referred to the supervisor for resolution. The employee’s work is reviewed regularly for thoroughness, accuracy, and compliance with inspection requirements. The employee has no supervisory responsibilities.
• Guidelines -The employee performs routine duties by following housing inspection manuals and inspection checklists and leased housing manuals. These guidelines cover most job-related decisions. The employee consults the supervisor if guidelines do not cover a specific situation. Independent judgment is occasionally required.
• Complexity – Work performed by the employee is repetitive and mostly routine in nature. Work to be performed is easily determined, but above average technical and communication skills are required to accomplish tasks. The employee routinely plans, coordinates, and performs the work. The employee must be sensitive and objective in dealing with owner/resident interactions and resolving problems.
• Scope and Effect – The employee’s work affects a significant portion of the units in the Authority’s housing programs and the residents and owners. Thorough effective, and accurate inspections ensure that residents are provided with housing that is decent. safe and sanitary, and that owners are adequately compensated.
• Personal Contacts -The employee’s contacts are primarily with housing, landlords and residents. Such contacts require the ability to establish and maintain good working relationships on a long-term basis. The purpose of such contacts is to provide information, guidance, and assistance in maintaining dwellings that are decent, safe, and sanitary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and view physical facilities and written documents. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move items of light to moderate weights.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee works primarily in the field and at times in a normal office environment. In the course of field activities, the employee may be exposed to weather, field hazards (i.e. structures in disrepair, pets), violations of public health and moving mechanical parts and/or machinery. The noise level in the work environment is moderate.

• Medical/Dental/Vision Benefits
• On-site Fitness Center & Wellness Program
• Employee Assistance Program
• Basic Life Insurance & Supplemental Insurance
• Retirement Plan

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

General Administrative Support:

• Greet and assist residents, landlords, and visitors in a professional and courteous manner.
• Answer phone calls, direct inquiries, and take detailed messages as needed.
• Assist with appointment scheduling for property managers, housing specialists, and inspectors.
• Prepare, scan, file, and retrieve tenant and landlord documentation.
• Maintain organized filing systems (both paper and electronic).
• Perform routine clerical duties including copying, scanning, mailing, and data entry.
• Track and order office supplies as needed.

Public Housing Division Support:

• Process incoming tenant documentation such as income verification, recertifications, and maintenance requests.
• Prepare and distribute rent statements, late notices, lease packets, and general correspondence.
• Support the annual reexamination process by organizing documents and following up with tenants.
• Assist with file audits and compliance tracking.

HCV Division Support:

• Assist with processing of landlord and tenant paperwork, including RFTA (Request for Tenancy Approval) packets.
• Help prepare documents for briefings, HQS inspections, annual reexaminations, and income reviews.
• Track incoming and outgoing correspondence related to housing assistance payments (HAP) and rent adjustments.
• Maintain accurate records of tenant and landlord interactions in housing software systems.

Education and Experience:

• College Degree, High school diploma or GED required; additional clerical or administrative coursework preferred.
• Clerical experience, preferably in a housing, nonprofit, or governmental setting.

• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to learn housing software (e.g., Tenmast, Yardi, MRI, or similar).
• Organized and able to manage multiple tasks with accuracy and efficiency.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Understanding of HUD guidelines and housing programs is a plus.

• Work is performed primarily in an office environment and property.
• May involve standing, walking, bending, and lifting up to 25 pounds.
• Occasional local travel may be required for events or training.

• Medical/Dental/Vision Benefits
• Basic Life Insurance & Supplemental Insurance
• On-site Fitness Center & Wellness Program
• Retirement Plan
• Employee Assistance Program
• Tuition Assistance Opportunities