The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Schedules and interviews applicants/participants to determine housing needs and initial or continued program eligibility.
• Schedules, interviews, and performs annual and interim reexaminations for program participants; initiates and maintains applicants/participants files in accordance with file protocol.
• Collects, documents and verifies information from applicants/participants, which may include requesting, obtaining and documenting information from employers, agencies, landlords and other sources to determine accuracy of information in accordance with the Administrative Plan and Procedures.
• Schedules briefings and performs group or individual information briefings to explain Housing Choice Voucher program benefits, HUD guidelines, participant obligations, and the leasing process.
• Determines eligibility, issues vouchers, calculates income, rent portions and subsidy amounts, and notifies participants and owners of the results.
• Performs activities related to rent reasonableness determinations.
• Coordinates with the inspections staff to ensure inspections are completed; confirms that units pass inspection and units are ready for leasing.
• Refers clients to area social service agencies, education programs and potential employers based on specific needs.
• Prepares monthly/weekly reports and logs tracking program and performance measures.
• Enters data into computer with proficiency and accuracy as necessary.
• Answer telephone inquiries from tenants and property owners
• Performs other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent (Bachelor’s degree preferred); and a minimum of 3 years’ experience working with the public in social services, housing programs or related field; or an equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence that is generally error free. Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the Agency.

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Individual should be experienced with word processing, database, spreadsheet, and internet software and should be capable of using general office equipment, i.e., fax machines, copiers, etc. Ability to learn other computer software programs as required by assigned position.

Knowledge of the Housing Choice Voucher program and FSS program requirements, policies, and procedures. Knowledge of community groups and resources.

Must obtain certification in Housing Choice Voucher Proficiency within six months of hire

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• Medical/Dental/Vision Benefits
• On-site Fitness Center
• Employee Assistance Program
• Basic Life Insurance & Supplemental Insurance
• Retirement Plan
• Tuition Assistance

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Assists and supports Property Manager with assigned and routine aspects of the administrative operations of the site(s); makes limited, discretionary decisions, primarily for emergency circumstances, in the absence of the Property Manager.
• Implements Agency policies and procedures as related to public housing and landlord functions; performs general clerical and administrative duties in support of Property Manager including data entry, file creation and file maintenance.
• Receives and processes applications for occupancy; maintains wait list; assists in screening, verifying, and determining eligibility and suitability of applicants; shows units to prospective residents; communicates property and community amenities and available neighborhood services.
• Maintains list of available units, notifies Property Manager of actual and expected vacancies, produces vacancy reports, and coordinates daily with the Property Manager to ensure timely unit lease-up turnaround.
• Assists in collecting rent dues, determining and collecting security deposit and utility allowances.
• Orients new residents upon initial occupancy; reviews lease requirements and operating procedures with all new residents and follows up as appropriate.
• Monitors residency to ensure a proper correlation between household needs and unit size; monitors and assists with transfers for over and under housed residents, reasonable accommodations, and other transfers.
• Accepts maintenance work orders from residents and assists with the coordination of maintenance staff as needed.
• Conducts daily property inspections to maintain site cleanliness and appearance; reports issues or deficiencies to Property Manager; posts property management notices.
• Processes move-outs in accordance with LRHA policies and procedures, including coordinating move-out inspections and exit interviews, pro-rating of rent, calculating applicable charges, recommending retention or return of security deposit, and tracking and closing resident files.
• Performs interim and annual recertifications, accurately and in a timely manner.
• Provides excellent customer service, answers resident questions, meets with residents to identify and assess resident concerns, complaints, or grievances, acts to resolve issues, or refers to Property Manager or appropriate LRHA personnel; represents LRHA in interactions with property neighbors, police and social service agencies; at all times, possesses an understanding and tactful attitude with applicants and residents of public housing.
• Receives, records and transits to the Property manager all resident requests for supportive services; assists Property manager in facilitating the administration of the community service requirements in accordance with applicable regulations and Agency policy.
• Monitors resident compliance with lease provisions; investigates and documents violations; advises Property Manager as appropriate; communicates required remedies to resident and/or resident representative or Case Worker.
• Assists in the preparation of monthly and annual reports on property performance, compliance issues (if any), financial management, crimes, personnel issues, and lease terminations and enforcement activity.
• Assists in identifying safety and security risks to property and residents, and recommends and assists in implementing plans to reduce or eliminate those risks.
• Maintains tenant files in compliance with HUD and NHA requirements; accurately inputs tenant characteristics data, in the prescribed format and timeframe, into the automated system for transmittal to the appropriate oversight agency.
• Performs other related duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work. This skill is characterized by the following types of behaviors:.

• Will not ignore a problem, even if it is not one’s direct responsibility.
• Anticipates and acts to avoid a future problem.
• Reacts quickly and positively to customer and co-worker inquiries.
• Puts the highest priority on accomplishing objectives.
• Demonstrates flexibility in balancing job responsibilities and the ability to deal with change.
• Puts success of team above own interests and willingly assists others to succeed or complete tasks when needed.
• Demonstrates high-level of adaptability and willingness to help as needed.
• Takes responsibility for one’s own actions.
• Ensures fair share of work is completed.
• Appropriately shares credit for work and ideas with co-workers and subordinates.
• Understands the importance of timeliness and accuracy in the workplace.
• Maintains a satisfactory attendance record and is consistently punctual.
• Focuses on work-related activities and acts in ways which support the mission and goals of the Agency.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:.

• Treats customers with courtesy and concern; responds promptly, professionally and politely.
• Anticipates what customer wants and works to provide it.
• Initiates action/response to customer complaint/inquiry.
• Responds in a timely, effective manner, even if just following-up.
• Considers every customer interaction as important.
• Always delivers on customer commitments; measures performance.
• Translates customer information to others in the organization with a need to know.
• Ensures that consultation, products and services delivered address the customer’s needs by asking customer for feedback.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. This skill is characterized by the following types of behaviors:

• Willingly share information.
• Recognizes important information and ensures that others that need to know are informed.
• Clearly and concisely expresses ideas and concepts orally and in writing.
• Listens openly and non-judgmentally.
• Expresses disagreement tactfully and sensitively.
• Summarizes input, then checks for understanding.
• Listens without interruption.
• Uses correct grammar, spelling and punctuation.
• Maintains eye contact when speaking.
• Thinks through main ideas that he/she is trying to express.
• Ensures information is accurate; stops rumors from spreading.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. This skill is characterized by the following types of behaviors:

• Takes initiative to make things happen.
• Maintains positive “can-do” attitude; successfully meets or exceeds goals.
• Demonstrates dedication to and understanding of the mission of the organization.
• Contributes to a positive team spirit.
• Takes ownership of issues and problems, even when originating in other areas.
• Consistently demonstrates effort to meet and exceed internal/external client expectations.
• Overcomes obstacles to complete projects/tasks successfully.
• Continuously improves own performance standards and results.
• Makes specific changes in work processes to improve performance.
• Learns and applies new information quickly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or equivalent (Associate’s degree preferred); and a minimum of I year experience in housing management, social services or a related area; or equivalent combination of education and experience. Housing Authority experience and experience providing social services to the elderly and/or disabled preferred.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to accurately calculate rent and utility allowances.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
Individual should possess strong computer skills (MS Word, MS Outlook, MS Excel) and should be capable of using general office equipment, i.e. fax machines, copiers, etc. Ability to learn other computer software programs as required by assigned position.

Certificates, Licenses, Registrations

• Valid Arkansas Driver’s License, and insurable by LRHA carrier.
• Must be bondable.
• Must be able to pass drug screening and must not have a history of drug-related or violent criminal activity.

Other Skills and Abilities
Must possess general knowledge of property management principles and practices, HUD regulations governing occupancy and rent calculations as well as federal, state and local laws, rules and regulations related to fair housing and landlord/tenant law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Generally, office environment with frequent visits to assigned site(s) for resident relations, inspections, and unit showings. The noise level in the work environment is moderate.

• Medical/Dental/Vision Benefits
• Basic Life Insurance & Supplemental Insurance
• On-site Fitness Center & Wellness Program
• Retirement Plan
• Employee Assistance Program
• Tuition Assistance Opportunities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Implements and complies with Agency policies and procedures as related to public housing maintenance, repair, and renovation.
• Performs a wide variety of duties involved in the maintenance and repair of interior/exterior of buildings and facilities (dwelling units and non-dwelling areas), grounds, utilities, fixtures, furniture, and equipment employing a high degree of skill in the plumbing, carpentry, electrical, mechanical/HVAC and related trade fields; performs grounds and common area maintenance and beautification initiatives.
• Ensures timely turnaround of vacant units in accordance with Agency policy and HUD requirements.
• Performs all assigned work orders in most efficient and effective manner; completes work orders within timeframe required by Agency policy and HUD requirements.
• Makes daily rounds of housing developments and grounds for removal of trash or debris; develops a list and makes general repairs from that list.
• Conducts preventative maintenance in accordance with the Preventative Maintenance Plan.
• Makes repairs pursuant to HUD’s Uniform Physical Conditions Standards. (UPCS)
• Works emergency and after-hours as assigned by the Working Foreman.
• Inspects dwelling units and non-dwelling areas, determines the nature and extent of repair or maintenance required, estimates the number of supplies and materials needed.
• Performs emergency calls as required; ensures that emergency work orders are abated within 24 hours.
• Follows all safety protocols; uses goggles, gloves, safety boots and other safety equipment when required.
• Recommends improvements, alterations, and repairs, and prepares plans, detailed drawings, and work estimates, as needed. 
• Distributes notices to residents as needed.
• Performs wellness checks on residents; may discover deceased individuals; may be required to clean biohazards that result from violent death or other human death related incidents
• Maintains records on materials, supplies, equipment, time, and nature and type of work performed.
• Shares information on new techniques/products with other LRHA maintenance staff.
• Prepares accurate reports in a timely manner.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school degree or equivalent; (associate degree or technical degree in building construction trades preferred); and a minimum of 5 years’ experience in building construction or maintenance, or in the repair or maintenance of mechanical equipment; or equivalent combination of education and experience. Preferably licensed in one or more of the trades.

Ability to read and interpret documents such as blueprints, safety rules, operating and maintenance specifications and instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual (Spanish) skills are a plus

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Individual should have ability to use word processing, internet, inventory control and spreadsheet software. Ability to learn other computer software programs as required by assigned position.

• Must have excellent writing and verbal skills
• Working knowledge in the governmental systems and processes
• Excellent interpersonal skills.
• Demonstrated ability to complete tasks thoroughly and on schedule.
• Demonstrated ability to communicate effectively to diverse audiences and for diverse purposes.
• Demonstrated sensitivity to the needs and culture of low-income public housing families.
• Demonstrated ability to operate successfully in a culturally diverse work environment.
• Knowledge of project budgeting and budget controls.

• EPA certification/HVAC qualified.
• Contractor’s license a plus.
• Valid Arkansas Driver’s License, and insurable by LRHA carrier.
• Must be bondable.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• Medical/Dental/Vision Benefits
• On-site Fitness Center
• Employee Assistance Program
• Basic Life Insurance & Supplemental Insurance
• Retirement Plan
• Tuition Assistance Benefits

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.

• Directs the work of staff, including assigning, planning, and reviewing work; effectively evaluating work performance and completing performance evaluations; motivating staff and maintaining team cohesion; coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Directs all HCVP operations; establishes, communicates, monitors, and evaluates department goals and initiatives; creates, implements, and maintains monitoring and reporting systems to ensure quality and timeliness of department and program work.
• Leads efforts to expand the portfolio of rental assistance and other grant-funded programs administered by LRHA.
• Ensures staff maintains affirming, effective communication with participant families, owners/agents, neighborhood groups, housing advocates, and service providers.
• Monitors and analyzes Housing Assistance Payments (“HAP”), voucher issuance, and participant attrition to ensure steady, authorized utilization of Housing Choice Vouchers, including special purpose vouchers such as VASH, Mainstream, FUP/FYI, and the Project-Based Voucher program.
• Oversees the inspection function and ensures that housing quality/Nspire standards are developed, monitored, and adhered to for all programs.
• Evaluates applicant and participant access barriers, revises policies, and implements practices to reduce and eliminate barriers.
• Reviews program policies against changing regulations, laws, and viewpoints to coordinate the timely implementation of amended goals and policies. Develop and implement HCV policies and procedures to include the Administrative Plan.
• Manages a comprehensive quality control program, identifies compliance risk areas, and oversees risk audits as necessary in various program-related aspects, including HQS, SEMAP, finance, fair housing, etc. Presents thoughtful solutions for managing and mitigating risk.
• Prepares performance and activity reports, including VMS, utilization, and PIC reports for LRHA leadership, including for dissemination to the Board of Commissioners, and attends board meetings to respond to information verbally.
• Prepares applications and supporting data to secure additional funding and programs from the Department of Housing and Urban Development (HUD) to increase housing opportunities for families.
• Forecasts funds needed for program administration, and HAP employs cost savings strategies as required.
• Develops program budgets and coordinates with the LRHA Finance Department to ensure adequate subsidy assistance to maximize program participation without exceeding authorized voucher allocations.
• Reviews, develops, and modifies Small Area Fair Market Rents (SAFMR) and payment standards for the program; analyzes area rental markets and rent burdens; develops, reviews, and monitors utility allowance schedules.
• Ensures that HUD performance standards and other reporting requirements are maintained at a high-performance level and/or improved if required; ensures the accuracy and efficiency of all HCV utilization activities, including a comprehensive written quality control process; and conducts reviews and audits to assure that policies, procedures, and regulations are adhered to.
• Supervises the landlord services functions, including initial, annual, interim, special, and quality control inspections, rent reasonableness determinations, landlord clearance, contracting, education and outreach to prospective landlords/units, supervision of staff, and monitoring of inspection contracts.
• Monitors HCV program performance and policy adherence; reviews client folders before quality control reviews; provides personnel training and development; and stays abreast of proposed changes in policies, procedures, guidelines, and best practices in personnel development.
• Represents LRHA when meeting with elected officials, private landlords, housing advocacy groups and organizations, community associations, and other entities to explain program policies, goals, etc.
• Leads the development of the Project Based Voucher (PBV) program, including issuing solicitations, managing contracts, monitoring utilization, etc.
• Performs other related duties as assigned.

• A bachelor’s degree in business administration, public administration, or a related field and a minimum of seven (7) years of experience in public and/or assisted housing, including at least three (3) years in a management role. A combination of education, training, and experience that, in the sole determination of the Housing Authority, provides the necessary knowledge and abilities may also be considered.
• Must have, or be able to obtain, a Housing Choice Voucher Manager Certification within one (1) year of employment.
• Some positions may require a valid driver’s license and the ability to be insurable under LRHA’s automobile insurance plan at the standard rate.

To perform this job successfully, the employee should have strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook). Must learn other computer software programs as required by assigned tasks. Currently, LRHA utilizes the Yardi platform as its system of record.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings.
The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

• Knowledge of housing authorities’ general operations and procedures and the HCV program.
• Profound knowledge of core HCV and PBV program tasks, including waitlist management, lease-up, recertifications, financial management, and inspections.
• Vast knowledge of the local, state, and federal laws governing the HCV Program, including Housing Quality Standards, health and fire regulations, landlord/tenant regulations, and evictions.
• Skilled in providing instruction on HCV program requirements to potential participants and landlords, groups of participants and landlords, and one-on-one.
• Skilled in operating commonly used office equipment, especially personal computers for word processing and spreadsheet applications.
• Skilled in customer service and resident relations.
• Ability to research and interpret HUD, federal, state, and local laws and regulations, as well as LRHA policies and procedures related to the position.
• Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
• Ability to prepare and present ideas in English clearly and concisely, both orally and in writing.
• Ability to perform program-required computations with speed and accuracy.
• Ability to perform duties with high judgment, discretion, and confidentiality.
• Ability to plan, organize, and develop various operational and management programs and procedures.
• Ability to develop, promote, and evaluate LRHA’s goals, objectives, departmental and agency policy and procedures, and other initiatives.
• Ability to perform multiple tasks under pressure while maintaining professional composure under stress.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Office environment. The noise level in the work environment is moderate.

• Medical/Dental/Vision Benefits
• On-site Fitness Center
• Employee Assistance Program
• Basic Life Insurance & Supplemental Insurance
• Retirement Plan
• Tuition Assistance Benefits

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

General Administrative Support:

• Greet and assist residents, landlords, and visitors in a professional and courteous manner.
• Answer phone calls, direct inquiries, and take detailed messages as needed.
• Assist with appointment scheduling for property managers, housing specialists, and inspectors.
• Prepare, scan, file, and retrieve tenant and landlord documentation.
• Maintain organized filing systems (both paper and electronic).
• Perform routine clerical duties including copying, scanning, mailing, and data entry.
• Track and order office supplies as needed.

Public Housing Division Support:

• Process incoming tenant documentation such as income verification, recertifications, and maintenance requests.
• Prepare and distribute rent statements, late notices, lease packets, and general correspondence.
• Support the annual reexamination process by organizing documents and following up with tenants.
• Assist with file audits and compliance tracking.

HCV Division Support:

• Assist with processing of landlord and tenant paperwork, including RFTA (Request for Tenancy Approval) packets.
• Help prepare documents for briefings, HQS inspections, annual reexaminations, and income reviews.
• Track incoming and outgoing correspondence related to housing assistance payments (HAP) and rent adjustments.
• Maintain accurate records of tenant and landlord interactions in housing software systems.

• College Degree, High school diploma or GED required; additional clerical or administrative coursework preferred.
• clerical experience, preferably in a housing, nonprofit, or governmental setting.

• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to learn housing software (e.g., Tenmast, Yardi, MRI, or similar).
• Organized and able to manage multiple tasks with accuracy and efficiency.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Understanding of HUD guidelines and housing programs is a plus.

• Work is performed primarily in an office environment and property
• May involve standing, walking, bending, and lifting up to 25 pounds.
• Occasional local travel may be required for events or training.

• Medical/Dental/Vision Benefits
• Basic Life Insurance & Supplemental Insurance
• On-site Fitness Center & Wellness Program
• Retirement Plan
• Employee Assistance Program
• Tuition Assistance Opportunities