Position Type: Full-Time/ Non-Exempt Hourly Pay: TBD
Location: 100 South Arch Street – Little Rock, AR Closing Date: Until filled
This position supports Housing Choice Voucher [HCV] and all Little Rock Housing Authority operating departments by greeting and directing visitors, answering, and directing telephone calls, answering general program and HCV-related questions and performing general clerical functions. Responsible for investigating, mediating, and resolving complaints and satisfying inquiries registered by clients, owners/landlords, public officials. Responsible for developing, maintaining, and enhancing the relationship between the Agency and its customers by providing information about policies, programs and procedures. As needed, this position assists in all department activities.
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
• Supports all department activities as needed
· Answers the telephone, answers basic questions, and transfers calls appropriately
· Assists in dispute mediation over HUD regulations, LRHA policy and procedures, and quality of customer service
· Tracks, monitors, and reports customer concerns (e.g., unanswered service requests, repeated attempts to contact staff without success, etc.) to the appropriate staff/manager and works to resolve customer issues in a timely manner
· Researches and analyzes data and documents to clarify and issues related to complaints
· Develops and makes recommendations to resolve disputes and to prevent problems from recurring
· Act as liaison with the public, owners/landlords, and others by responding to inquiries, resolving problems, explaining programs and policy decisions
· Coordinate’s responsiveness and outreach to limited- English speaking persons, persons with disabilities and others who might otherwise find it difficult to access LRHA information
· Practices proficient oral and written communication skills; composes, types, and proofreads written reports, memoranda, and other materials
· Communicates effectively with internal and other related documents
· Compiles and organizes data for special reports and other related documents
· Greets visitors to the office and directs them to the appropriate person
· Photocopies, files, faxes, and mails documents
· Performs other related duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent, and at least 2 years experience in customer service or as a receptionist. Experience in real estate or property management environment is preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence that are generally error free. Ability to speak effectively before group of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
Individual should possess intermediate computer skills (MS Word, MS Excel, MS Outlook).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
BENEFITS
· Medical/Dental/Vision Benefits
· On-site Fitness Center & Wellness Program
· Employee Assistance Program
· Basic Life Insurance & Supplemental Insurance
· Retirement Plan
Please send resume to hr@mhapha.org
Little Rock Housing Authority d/b/a Metropolitan Housing Alliance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
