This supervisory position assures the proper and adequate maintenance, repair, and renovation of federally assisted housing properties owned and managed by the Little Rock Housing Authority (“LRHA” or “Agency”) ensuring that housing is decent, safe, sanitary and in good repair. This position assists the Property Manager in assuring compliance with HUD’s requirements and all federal, state and local housing quality standards. All activities must support LRHA’s mission, strategic goals and objectives.
Essential Duties and Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Assists and supports Property Manager by planning and supervising maintenance and repair programs of assigned site(s) to ensure that properties comply with federal, state and local regulations and that they are safe and decent living environments.
- Implements and complies with Agency policies and procedures as related to public housing maintenance, repair and renovation.
- Directly supervises skilled and unskilled maintenance staff for assigned site(s); establishes meaningful job objectives for subordinate staff and monitors the accomplishment of those objectives; participates in hiring maintenance staff, establishes performance standards, conducts periodic performance evaluations, delivers or recommends disciplinary action up to and including suspensions, conducts staff meetings, approves annual and sick leave, processes payroll and monitors absences.
- Exercises independent judgment and initiative in determining best, most cost efficient and effective methods for completing work assignments.
- Reviews work orders, determining the materials and staff resources required to complete the work.
- Provides assignments and instructions to maintenance workers, laborers, and other employees in the general operation, maintenance, cleaning, and repair functions and activities of buildings, and supervises their performance.
- Schedules emergency work and ensures emergency work orders are abated within 24 hours.
- Performs duties of workers supervised, when needed.
- Coordinates and conducts on-the-job training.
- Ensures that vacant units are ready for occupancy within 14 calendar days of assignment, ensuring ready units pass initial inspection.
- Ensures that non-emergency work orders are completed within 30 days or referred to Real Estate Development department; ensures that cyclical work orders are completed in a timely manner.
- Ensures that preventative maintenance is completed in accordance with the Preventative Maintenance Plan.
- Works collaboratively with PH Inspector to prepare assigned site(s) for HUD or other outside inspection and may accompany HUD inspectors.
- Reviews completed assignments for conformance with trade practices, blueprints, and other specifications; monitors compliance with safety procedures.
- Recommends improvements, alternations, and repairs, and prepares plans, detailed drawings and work estimates.
- Maintains records on materials, supplies, equipment, time, and nature and type of work performed.
- Assists in preparing annual property operating budget, including revisions as needed.
- Assists in maximizing the property’s income and minimizes expenditures.
- Works with residents to ensure they receive timely and accurate information. May attend and participate in resident association meetings.
- Participates in the capital planning and redevelopment process.
- Shares information on new techniques/products with other LRHA Working Foremen.
- Requisitions, receives, accounts for, stores, and issues materials and supplies; requests approval to purchase goods and services only when needed, when policies have been followed and when funding is available.
- Prepares and checks specifications for bids, supplies, and equipment.
- Prepares accurate reports in a timely manner.
- Establishes and maintains accurate records and files in a timely manner.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Responds to after-hours and weekend emergency maintenance calls on a rotating, stand-by basis.
- Performs other related duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies.
Leadership (20% of competency evaluation): Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates. This skill is characterized by the following types of behaviors:
- Makes expectations clear
- Establishes a manageable workload
- Accomplishes long-term objectives by planning and taking the necessary steps
- Keeps focus on big picture while implementing details
- Provides consistent and continuous feedback of work performance
- Positively reinforces desired outcomes
- Recognizes performance on a timely basis
- Conducts coaching sessions on time and provides complete and constructive feedback
- Deals with sub-par performance effectively, sensitively and on a timely basis
Responsiveness and Accountability (20%): Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work. This skill is characterized by the following types of behaviors:
- Will not ignore a problem, even if it is not one’s direct responsibility
- Anticipates and acts to avoid a future problem
- Reacts quickly and positively to customer and co-worker inquiries
- Puts the highest priority on accomplishing objectives
- Demonstrates flexibility in balancing job responsibilities and the ability to deal with change
- Puts success of team above own interests and willingly assists others to succeed or complete tasks when needed
- Demonstrates high-level of adaptability and willingness to help as needed
- Takes responsibility for one’s own actions
- Ensures fair share of work is completed
- Appropriately shares credit for work and ideas with co-workers and subordinates
- Understands the importance of timeliness and accuracy in the workplace
- Maintains a satisfactory attendance record and is consistently punctual
- Focuses on work-related activities and acts in ways which support mission and goals of the Agency
Commitment (20%): Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. This skill is characterized by the following types of behaviors:
- Takes initiative to make things happen
- Maintains positive “can-do” attitude; successfully meets or exceeds goals
- Demonstrates dedication to and understanding of the mission of the organization
- Contributes to a positive team spirit
- Takes ownership of issues and problems, even when originating in other areas
- Consistently demonstrates effort to meet and exceed internal/external client expectations
- Overcomes obstacles to complete projects/tasks successfully
- Continuously improves own performance standards and results
- Makes specific changes in work processes to improve performance
- Learns and applies new information quickly
Customer Service (20%): Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:
- Treats customers with courtesy and concern; responds promptly, professionally and politely
- Anticipates what customer wants, and works to provide it
- Initiates action/response to customer complaint/inquiry
- Responds in a timely, effective manner, even if just following-up
- Considers every customer interaction as important
- Always delivers on customer commitments; measures performance
- Translates customer information to others in the organization with a need to know
- Ensures that consultation, products and services delivered address the customer’s needs by asking customer for feedback
Effective Communication (20%): Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. This skill is characterized by the following types of behaviors:
- Willingly shares information
- Recognizes important information and ensures that others that need to know are informed.
- Clearly and concisely expresses ideas and concepts orally and in writing
- Listens openly and non-judgmentally
- Expresses disagreement tactfully and sensitively
- Summarizes input, then checks for understanding
- Listens without interrupting
- Uses correct grammar, spelling and punctuation
- Maintains eye contact when speaking
- Thinks through main ideas that he/she is trying to express
- Ensures information is accurate; stops rumors from spreading
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree or Technical degree in building construction trades or equivalent; and a minimum of 5 years experience at a journeyman level; and at least 3 years experience supervising craftsmen and other maintenance personnel; or equivalent combination of education and experience.
Ability to read and interpret documents such as blueprints, safety rules, operating and maintenance specifications and instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual (Spanish) skills are a plus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Individual should have ability to use word processing, internet, inventory control and spreadsheet software. Ability to learn other computer software programs as required by assigned position.
Certificates, Licenses, Registrations
- EPA certification/HVAC qualified
- Contractor’s license a plus.
- Valid Arkansas Driver’s License, and insurable by LRHA carrier.
- Must be bondable.
- Must be able to pass drug screening, and must not have a history of drug-related or violent criminal activity.
Other Skills and Abilities
Must possess considerable knowledge of building codes, trade skills, methods, materials, tools and equipment used in maintaining dwelling and non-dwelling facilities and grounds such as; carpentry, plumbing, HVAC, electrical maintenance and repair, landscaping, plus operating policies and procedures. Should possess knowledge of technical programs including standards for asbestos handling and building requirements for handicap accessibility and occupational hazards involved in building maintenance work. Must possess knowledge of HUD/REAC guidelines and regulations and other federal, state and local laws that pertain to public housing maintenance, repair and renovation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear and view physical facilities and written documents. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to stoop, kneel, climb, crouch, or crawl. The employee must frequently lift and/or move items of light to moderate weights and may occasionally lift and/or move items of moderate to heavy weights.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee works primarily in the field and may occasionally work in an office environment. In the course of field activities, the employee may be exposed to adverse weather conditions, bio-hazards, field hazards (i.e. structures in disrepair, pets), violations of public health and moving mechanical parts and/or machinery. The noise level in the work environment is moderate.
Performs other duties as assigned.
Equal Opportunity Employer