Under the direction of the Working Foreman, this skilled trades position performs major carpentry, electrical and plumbing repairs as well as general repairs on mechanical equipment as needed to ensure the proper and adequate maintenance, repair, and renovation of federally assisted housing properties owned and managed by the Little Rock Housing Authority (“LRHA” or “Agency”). This position helps to ensure that LRHA housing is decent, safe, sanitary and in good repair. Tasks are performed in one or more trades or crafts with minimal supervision. All activities must support LRHA’s mission, strategic goals and objectives.
Essential Duties and Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Implements and complies with Agency policies and procedures as related to public housing maintenance, repair and renovation.
- Performs a wide variety of duties involved in the maintenance and repair of interior/exterior of buildings and facilities (dwelling units and non-dwelling areas), grounds, utilities, fixtures, furniture and equipment employing a high degree of skill in the plumbing, carpentry, electrical, mechanical/HVAC and related trade fields; performs grounds and common area maintenance and beautification initiatives.
- Ensures timely turnaround of vacant units in accordance with Agency policy and HUD requirements.
- Performs all assigned work orders in most efficient and effective manner; completes work orders within timeframe required by Agency policy and HUD requirements.
- Makes daily rounds of housing developments and grounds for removal of trash or debris; develops a list and makes general repairs from that list.
- Conducts preventative maintenance in accordance with the Preventative Maintenance Plan.
- Makes repairs pursuant to HUD’s Uniform Physical Conditions Standards. (UPCS)
- Works emergency and after-hours as assigned by the Working Foreman.
- Inspects dwelling units and non-dwelling areas, determines the nature and extent of repair or maintenance required, estimates the amount of supplies and materials needed.
- Performs emergency calls as required; ensures that emergency work orders are abated within 24 hours.
- Follows all safety protocols; uses goggles, gloves, safety boots and other safety equipment when required.
- Recommends improvements, alterations, and repairs, and prepares plans, detailed drawings and work estimates, as needed.
- Distributes notices to residents as needed.
- Performs wellness checks on residents; may discover deceased individuals; may be required to clean biohazards that result from violent death or other human death related incidents.
- Maintains records on materials, supplies, equipment, time, and nature and type of work performed.
- Shares information on new techniques/products with other LRHA maintenance staff.
- Prepares accurate reports in a timely manner.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Performs other related duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies.
Responsiveness and Accountability (25%): Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work. This skill is characterized by the following types of behaviors:
- Will not ignore a problem, even if it is not one’s direct responsibility
- Anticipates and acts to avoid a future problem
- Reacts quickly and positively to customer and co-worker inquiries
- Puts the highest priority on accomplishing objectives
- Demonstrates flexibility in balancing job responsibilities and the ability to deal with change
- Puts success of team above own interests and willingly assists others to succeed or complete tasks when needed
- Demonstrates high-level of adaptability and willingness to help as needed
- Takes responsibility for one’s own actions
- Ensures fair share of work is completed
- Appropriately shares credit for work and ideas with co-workers and subordinates
- Understands the importance of timeliness and accuracy in the workplace
- Maintains a satisfactory attendance record and is consistently punctual
- Focuses on work-related activities and acts in ways which support mission and goals of the Agency
Commitment (25%): Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. This skill is characterized by the following types of behaviors:
- Takes initiative to make things happen
- Maintains positive “can-do” attitude; successfully meets or exceeds goals
- Demonstrates dedication to and understanding of the mission of the organization
- Contributes to a positive team spirit
- Takes ownership of issues and problems, even when originating in other areas
- Consistently demonstrates effort to meet and exceed internal/external client expectations
- Overcomes obstacles to complete projects/tasks successfully
- Continuously improves own performance standards and results
- Makes specific changes in work processes to improve performance
- Learns and applies new information quickly
Customer Service (25%): Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:
- Treats customers with courtesy and concern; responds promptly, professionally and politely
- Anticipates what customer wants, and works to provide it
- Initiates action/response to customer complaint/inquiry
- Responds in a timely, effective manner, even if just following-up
- Considers every customer interaction as important
- Always delivers on customer commitments; measures performance
- Translates customer information to others in the organization with a need to know
- Ensures that consultation, products and services delivered address the customer’s needs by asking customer for feedback
Effective Communication (25%): Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. This skill is characterized by the following types of behaviors:
- Willingly shares information
- Recognizes important information and ensures that others that need to know are informed.
- Clearly and concisely expresses ideas and concepts orally and in writing
- Listens openly and non-judgmentally
- Expresses disagreement tactfully and sensitively
- Summarizes input, then checks for understanding
- Listens without interrupting
- Uses correct grammar, spelling and punctuation
- Maintains eye contact when speaking
- Thinks through main ideas that he/she is trying to express
- Ensures information is accurate; stops rumors from spreading
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school degree or equivalent; (Associate’s degree or Technical degree in building construction trades preferred); and a minimum of 5 years experience in building construction or maintenance, or in the repair or maintenance of mechanical equipment; or equivalent combination of education and experience. Preferably licensed in one or more of the trades.
Ability to read and interpret documents such as blueprints, safety rules, operating and maintenance specifications and instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual (Spanish) skills are a plus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Individual should have ability to use word processing, internet, inventory control and spreadsheet software. Ability to learn other computer software programs as required by assigned position.
Certificates, Licenses, Registrations
- EPA certification/HVAC qualified
- Contractor’s license a plus.
- Valid Arkansas Driver’s License, and insurable by LRHA carrier.
- Must be bondable.
- Must be able to pass drug screening, and must not have a history of drug-related or violent criminal activity.
Other Skills and Abilities
Must possess substantial knowledge of building codes, trade skills, methods, materials, tools and equipment used in maintaining dwelling and non-dwelling facilities and grounds such as: carpentry, plumbing, HVAC, electrical maintenance and repair, landscaping, plus operating policies and procedures. Must possess knowledge of HUD/REAC guidelines and regulations and other federal, state and local laws that pertain to public housing maintenance, repair and renovation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear and view physical facilities and written documents. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to stoop, kneel, climb, crouch, or crawl. The employee must frequently lift and/or move items of light to moderate weights and may occasionally lift and/or move items of moderate to heavy weights.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee works primarily in the field and may occasionally work in an office environment. In the course of field activities, the employee may be exposed to adverse weather conditions, bio-hazards, field hazards (i.e. structures in disrepair, pets), violations of public health and moving mechanical parts and/or machinery. The noise level in the work environment is moderate.
Performs other duties as assigned.
Equal Opportunity Employer